UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract

The UK’s tax collector, HM Revenue and Customs (HMRC), awarded Capgemini a £600 million contact center contract and delayed the start of its £2.4 billion customer relationship management (CRM) contract by three months. The CRM contract, initially set for May 2026, now begins in August 2026, while Capgemini’s contact center deal includes subcontractors Route 101 and Nice Systems.