Frustrated franchisee sues Pizza Hut over crappy kitchen AI

Chaac Pizza Northeast, a franchisee of Pizza Hut, is suing the company for $100 million in losses due to a poorly received back-of-house AI system. The system, provided by Dragontail, was mandated by Pizza Hut and allegedly caused significant delays and customer dissatisfaction. Chaac claims that Pizza Hut didn't provide promised support and refused to allow them to stop using the product.